The rules of the order desk.

By accessing this website and placing an order with Lumina Bio Labs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, you must not access the website or purchase any products.

All products supplied by Lumina Bio Labs are sold exclusively for laboratory research and analytical purposes.

By purchasing from Lumina Bio Labs, you acknowledge and agree that:

• Products are not for human or animal consumption
• Products are not medicines, supplements, or therapeutic goods
• Products will be used solely for legitimate research purposes
• You are qualified to handle and use research materials responsibly
• You will comply with all applicable laws and regulations relating to the handling and use of these products

While we make reasonable efforts to ensure that product descriptions and specifications are accurate, Lumina Bio Labs does not warrant that all content is complete, current, or error-free. Products are supplied strictly for research purposes and should be independently verified for suitability within your specific application.

All prices are listed in Australian Dollars (AUD) unless otherwise stated. Prices may be updated at any time without prior notice. All orders are subject to acceptance and availability. Lumina Bio Labs reserves the right to refuse or cancel any order at its discretion.

Lumina Bio Labs reserves the right to restrict, suspend, or block any customer account or email address at its sole discretion. This may occur for reasons including, but not limited to:

• Suspected fraudulent activity or chargebacks
• Repeated non-payment or failure to complete orders
• Abusive, threatening, or inappropriate behaviour towards staff
• Evidence of misuse of products in breach of research-use terms
• Providing false or misleading information

Important:

Restricted accounts will be unable to place new orders. Lumina Bio Labs is not obligated to provide a reason for any account restriction and all decisions are final.

Lumina Bio Labs accepts Australian bank transfer only, as presented at checkout.

6.1 Bank Transfer Payments

Bank account details and a unique payment reference are provided at checkout. Orders are confirmed only once payment has been received and cleared into our Australian bank account. Orders that are not fully paid within the specified payment window may be cancelled automatically.

Customers must include the supplied payment reference so the transfer can be matched to the order. Lumina Bio Labs does not hold customer funds or offer payment guarantees.

6.2 No Minimum Order Amount

There is no minimum order value. Orders of any size can be submitted.

All orders are shipped using Australia Post Express Post only.

Orders are fulfilled and dispatched within Australia. Delivery timeframes provided by Australia Post Express Post are estimates and are not guaranteed. Lumina Bio Labs is not responsible for delays caused by the shipping carrier or circumstances beyond our control.

Shipping Rates

A flat shipping fee of $15.00 AUD applies to all orders under $250.00 AUD. Orders of $250.00 AUD or more qualify for free shipping.

Risk of loss transfers to the customer once the order is handed to the shipping carrier.

7.1 Delivery Instructions & Authority to Leave

At checkout, customers may select one of the following delivery preferences:

Do Not Leave Unattended (default): If no one is available to receive the parcel, the carrier will card the delivery and the parcel will be held at the nearest Australia Post post office for collection.

Leave in a Safe Place (Authority to Leave): The carrier is authorised to leave the parcel at the delivery address without obtaining a signature. The customer must actively opt in to this option and accept the associated disclaimer at checkout.

7.2 Signature on Delivery

Customers may opt to add Signature on Delivery at checkout for an additional fee. When selected, the carrier will require a signature from the recipient (or an authorised person at the delivery address) before releasing the parcel.

• Signature on Delivery provides proof that the parcel was received by a person at the delivery address
• Lumina Bio Labs strongly recommends Signature on Delivery for customers who are concerned about parcel security or theft
• If Signature on Delivery was not selected and the parcel is marked as delivered, Lumina Bio Labs is not obligated to investigate or provide a replacement

7.3 Lost or Missing Parcels

The following policy applies when a parcel is reported as lost or missing after dispatch:

a) Tracking shows "Delivered" and customer selected "Leave in a Safe Place"

The customer accepted full responsibility for the parcel at checkout. Lumina Bio Labs is not liable for any loss, theft, or damage after delivery. No replacement or refund will be provided. The customer's consent was recorded at the time of order.

b) Tracking shows "Delivered" and customer selected "Do Not Leave Unattended"

If the carrier left the parcel without authorisation, the customer should lodge a formal investigation with Australia Post directly, as the carrier would be at fault. Lumina Bio Labs may assist by providing dispatch records upon request but is not responsible for carrier errors.

c) Tracking shows "Delivered" and customer selected "Signature on Delivery"

If a signature was obtained and the customer disputes receiving the parcel, the matter must be raised with Australia Post. If Australia Post confirms no valid signature was obtained, Lumina Bio Labs will work with the customer toward a resolution at its discretion.

d) Tracking does not show "Delivered" (parcel lost in transit)

If tracking does not confirm delivery and the parcel appears lost in transit, the customer must report this within 14 days of the estimated delivery date. Lumina Bio Labs will lodge an investigation with Australia Post. If the carrier confirms the parcel is lost, Lumina Bio Labs will arrange a replacement or another resolution at its discretion.

Due to the nature of research materials and payment processing:

• All sales are final
• Returns and refunds are not offered
• Orders cancelled due to non-payment or incomplete payment are voided without refund
• Parcels marked as delivered are not eligible for refund or replacement (see Section 7.3 for detailed lost parcel policy)
• Claims for parcels lost in transit (no delivery confirmation) must be reported within 14 days of the estimated delivery date

If a product is received damaged or incorrect, customers must contact support within 48 hours of delivery with photographic evidence. Any resolution is assessed at Lumina Bio Labs' discretion.

All products are provided "as is" for research purposes only. Lumina Bio Labs makes no warranties, express or implied, regarding product suitability for any specific research application. Customers assume all responsibility for proper handling, storage, and use.

To the maximum extent permitted by law, Lumina Bio Labs shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products. In all cases, Lumina Bio Labs' total liability shall not exceed the purchase price of the product in question.

Customers are solely responsible for ensuring that their purchase, possession, and use of products comply with all applicable local, state, and federal laws.

Lumina Bio Labs respects your privacy. Please refer to our Privacy Policy for details on how personal information is collected, used, and protected.

Lumina Bio Labs reserves the right to modify these Terms and Conditions at any time. Updates take effect immediately upon posting to the website. Continued use of the site constitutes acceptance of the revised terms.

If a customer has a complaint or dispute relating to an order, delivery, or product, the following process applies:

1. Contact Support — Email support@luminabiolabs.com.au with your order number, a description of the issue, and any supporting evidence (e.g. photos, tracking screenshots). This must be done within 14 days of the delivery or estimated delivery date.
2. Investigation Period — Lumina Bio Labs will review the complaint and any relevant carrier data within 5 business days. If further information is required, the customer will be contacted.
3. Outcome — Lumina Bio Labs will communicate the outcome to the customer. Any resolution (replacement or another resolution) is provided at our sole discretion, subject to the policies set out in these Terms.
4. Escalation — If the customer is not satisfied with the outcome, they may escalate the matter in writing. Lumina Bio Labs will conduct a final review within 10 business days. All decisions made after this review are final.

These Terms and Conditions are governed by the laws of the Commonwealth of Australia and the State of Queensland, and any disputes shall be subject to the exclusive jurisdiction of the courts located therein.

For enquiries relating to these Terms and Conditions, please contact:

support@luminabiolabs.com.au